Contact Center Supervisor Edition
of Communicator is a desktop Contact Center Unified Communications application enabling Real Time monitoring of Agents and Queues, tracking Agents’ performance and generating comprehensive Statistics Reports. Together with Office, Business and Contact Center Agent editions it provides advanced Unified Communications capabilities with all the communication tools needed to drastically increase the productivity of your Call Center or Contact Center.
Full control and monitoring over calls & performance
Real-time agent monitoring and statistics. See graphs in real time. Check agents’ performance in real time. Configurable thresholds for different kinds of alerts (service level, paused agents etc…). See which agents are logged in, paused, who each agent is talking to and much more. You can monitor ongoing calls in real time: inbound, outbound, queue calls etc…
Detailed status overview at a click
With Communicator's Supervisor Edition the wallboard module shows your call center’s activity clearly! The ability to know what is going on is crucial to call center managers to be able to make on-the-fly decisions and organize for the future. With the wallboard module, you can see the status of every agent and each queue.
PBXware installation is fast and it is made easy with a step-by-step setup wizard that guides the users through the complete process.
Gain the advantage over your competition by combining Audio Conference, Instant Messaging, Video Call, Fax, Presence, Screen Pop, and more… all from one single interface!
Branding package was carefully crafted with resellers in mind. It contains all the software and technical documentation with your brand name, logo and company colors.
Significant analyzing statistics features & agents performance
Monitor your agents’ performance and call data. Use the online self-care platform. Preview relevant call center statistics and present them on a remote screen.
Communicator works out of the box with over 100 headsets from the industry leading brands. Some headsets from manufacturers such as Jabra and Plantronics offer advanced functionalities – allowing you to answer, hold, mute, or hang up a call using the headset buttons. Setting up and using your headsets is easy. Your clients will be happy, and so will you.