Today, the ways you can communicate with someone are endless! Call them, leave a voicemail, send them a message, video chat, send a text, I could keep listing options. But instead of telling you how you can communicate, I thought we should use this time to talk about improving your communication.
Take a look at ten tips that will improve your communication for phone, chat, text, email, and even voicemail!
1. Plan Before You Call
You may think you do a better sales pitch when you’ wing’ it, but trust me, you should outline what you will say before placing the call. The last thing you want to do is forget the prospect’s name!
2. Use their Name
Speaking of the prospect’s name, start using it! Make the conversation more personable, and the customer will feel more valued by frequently using their name in conversation. If the caller seems distracted or doesn’t listen, using their name will bring them back into focus.
3. Stay Focused
If you expect the prospect to give you their full attention, you need to do the same! Avoid multitasking or the risk of getting distracted. The conversation should be your primary focus from beginning to end. Silence alerts and shut your office door, making your coworkers aware you are on a call.