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Today, the ways you can communicate with someone are endless! Call them, leave a voicemail, send them a message, video chat, send a text, I could keep listing options. But instead of telling you how you can communicate, I thought we should use this time to talk about improving your communication.

Take a look at ten tips that will improve your communication for phone, chat, text, email, and even voicemail!

1. Plan Before You Call 

2. Use their Name 

3. Stay Focused 

It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team invested a great deal of time creating the best and easy to read call analytic reports.

Are you using your analytics to the best of your advantage? Keep reading to learn why you should invest in a provider that produces proper call analytic reports.

IMPROVE COMMUNICATION📈🗣

As a supervisor, if you can record, listen in on, and analyze how long calls are lasting, you will better understand what is working and what isn’t. You can improve your team’s call scripts, give extra training to agents that need it, or totally switch up your strategy!

If you find callers are hanging up a few minutes into your agent’s sales pitch, you can adjust the language and avoid the same trigger words or questions in your future call scripts. The same can be said when multiple agents come back stating their leads didn’t understand a phrase or question.

Let’s start the new year off right! And by doing that, start investing in the right unified communications solution for you and your organization.

Dive into what we think are five important features that your UC solution should be equipped with now that we are in 2021. These features will help you stay connected and boost your employees’ overall productivity, either working from home or in the office.

VIDEO CONFERENCING 

There is no doubt 2020 was the year of video conferencing. The number of virtual meetings skyrocketed when we were sent home to work remotely. So if you still don’t have video conferencing, my question is, where have you been throughout this pandemic?

In the beginning, we all pretended to be experts at working from home. Companies were using their outlets to share tips and tricks on how to manage the new normal. Home office equipment became scarce to buy and the amount of Unified Communication users skyrocketed. It has been mind-blowing the amount of content produced on COVID-19 and WFH. So much, it is getting hard to process.

With all the new information, one thing is true. Whether in the office or at your home, UC helps us stay connected no matter where you are. On any device or any location, you can keep in touch with your colleagues.

PROBLEM #1 – EMPLOYEE TRACKING📈

“When the cat’s away, the mice will play.” Anyone else familiar with that saying? When your employees work from home, it is more difficult to see what they are doing. Not to mention if their work is actually being completed. With the help of UC solutions, there are a few things you can do!

• Presence

Employees can set their presence to ‘Away,’ ‘On Lunch,’ or ‘Busy,’ and their supervisors can see precisely how long they have been set for. When an employee becomes ‘Idle’ from their computer, their presence status will change.

• Video

Encouraging your employees to turn on their video while meeting virtually will also hold them accountable. That way, supervisors can see if employees are at their regular workstations.

• Agent-Monitoring

With our Contact Center edition, Supervisors can check their agent’s performance in real-time by seeing who is logged in, paused, total talk time, and more. Supervisors can also monitor ongoing calls and listen to what their employees are saying.

In November Bicom Systems became the general sponsor to a young athlete on the Bosnia and Herzegovina National Team.  Mediha Salkić is the record holder in discus throwing and shot put!

Mediha was born in 1999 in Gračanica. At an early age, she expressed her love for athletics, where she spent her first training sessions in the backyard of her family home. A combination of hard work, desire for success and effort paid off quickly. Mediha achieved incredible results at numerous regional and even world competitions.

She is currently only the second athlete in Bosnia and Herzegovina history that threw a disc over 49 feet! Today, Mediha represents one of the best female athletes from Bosnia and Herzegovina.

We are happy that now Mediha has all the conditions necessary to create great sports results, writing the history of Bosnia and Herzegovina and in the world.

Take a look at this short documentary that showcases the emotional story of a girl who did not want to give up on her dreams.